Brand Warranty Details:

WARRANTY CONDITIONS & EXCLUSIONS

At Roband we believe in providing the highest quality warranty and repairs work, and care about restoring our customers purchased equipment back to operational order as quickly as possible. The warranty conditions set out below are in addition to any warranties implied or governed by law.

Roband Australia warrants that this appliance shall be delivered free from defects in material and workmanship. The warranty for this product is offered to the original purchaser, to be free of fault in both workmanship and materials for a period of 12 months from date of purchase. Roband’s obligations pursuant to this warranty are limited to the repair or replacement of the defective goods or materials, at its discretion and subject to the terms contained within this
Warranty statement.

The following conditions apply:

The product must be installed, maintained and used under normal operating conditions within the scope of the
operating instructions.

All warranty claims must be submitted to Roband or an authorised Roband dealer, and Roband authorisation must be granted prior to repairs being carried out.

Proof of purchase is required for any repair authorisation. Warranty is back to base, meaning delivery to and collection of your product to Roband or an authorized service agent is the responsibility of the purchaser.

The following exclusions apply:

Claims or faults arising from misuse, neglect, transport damage or other mechanical damage, including but not limited to; doors, hinges & interlock switches etc., other than those arising from manufacture or material defects. Roband or any subsidiary company or Agent shall not be liable for loss of profit or damage to other equipment and property except where it is in breach of the guarantees provided in accordance with applicable legislation.

Roband reserves the right to reject a warranty claim if it is not satisfied with the circumstances under which the fault occurred or where a product has been altered from its original specification.

Any costs incurred for false claims or faults due to incorrect usage etc. are the responsibility of the claimant.

Any attempt to repair the product by non-Roband approved service personnel or the use of non-genuine parts will void the warranty agreement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Extended Warranty:

Extended 12 months parts only warranty is offered for Heavy Duty dual magnetron machines making the total warranty period 24 months parts & 12 months labour (Subject to conditions and exclusions above)

Authorised service agents are located in most areas which have authorised distribution dealers.

PROCEDURE FOR WARRANTY WORK

The following procedures must be followed to enable warranty work to be carried out by authorised service agents.

FAILURE TO OBSERVE THESE PROCEDURES WILL RENDER THE WARRANTY WORK UNCLAIMABLE AND COULD VOID FUTURE WARRANTY CLAIMS ON THE RELEVANT MACHINE.

1. On the rare occasion that a product may develop a fault, please report this directly to ourselves. We will require a proof of purchase from one of our authorised distributors, and if a machine, we will require Model No. and Serial No., together with a description of the problem.

2. Our manufacturing and sales records will confirm whether the product is eligible for warranty cover. If warranty service is required, an OFFICIAL AUTHORISATION NUMBER and details of work to be carried out WILL BE GIVEN BY US. This authorisation number MUST be obtained before any work is carried out or any product replaced. You may also be required to complete a “Request for Service Call-out – Warranty” form. Generally, all goods claimed under this warranty must be returned to the factory or an authorised service agent, freight prepaid, for inspection. Any part deemed to be defective will be replaced, however, no claims will be entertained for parts damaged in transport, misused or modified in any way without our approval. For machines that are not considered to be portable (e.g. food bars, rotisseries, large hotplates and some bain maries), on site warranty service will be provided in capital city metropolitan areas only. In all other locations, the customer is responsible for all travelling time/service call costs and payment for this should be requested from the customer by the service agent prior to the commencement of the repair. The labour costs to actually repair the fault, at normal hourly rates only, will be met by this Company. Charges for unauthorised “on-site” service will not be accepted.

3. If the actual repair work or inspection is to be carried out by a sub-contractor (e.g. an electrician) then the sub-contractors details need to be advised, however, all invoices must be from the company to which the authority order was issued, preferably with a copy of the sub-contractor’s invoice attached.

4. Our official service order number must be quoted on all related correspondence and invoices to ensure prompt processing.

5. When ordering spare parts for warranty work, your account will be charged for same. Such parts will be despatched by mail (Roband cost) unless special courier delivery is requested. The additional cost for special courier delivery will be charged to the company ordering the parts. Parts subject to warranty claims should be returned to our Sydney factory by mail and, after inspection, a decision will be made by this company as to whether the faulty parts are covered by warranty. If so, the appropriate amount will be credited to your account. The additional cost for special courier delivery will not be credited. Parts being claimed under warranty should be returned within 30 days and be accompanied by reference to
the authority order given.

We are sure these simple steps will save a lot of time and money if followed. Sometimes a single phone call can resolve a problem and save a service call.
This company reserves the right to reject a claim for warranty if it is not completely satisfied with the circumstances under which it occurred.

Extended Warranty (*Upon Registration)

Hallde Extended Warranty Application Process

The extension application form, included with your machine, must be completed and returned to Hallde within 30 days of purchase. Email the form, including a copy of your purchase receipt, direct to Hallde in Sweden: warranty@hallde.com

Austheat Machines Extended Warranty Application Process

The extended warranty application form on the Roband website must be completed and submitted to Roband within 30 days of purchase. If this form is not submitted warranty will remain as 1 year parts and labour only.